Privacy Policy

Effective date: August 25, 2026

1. Introduction & scope

Fixxr Technologies, Inc. (“Fixxr,” “we,” “us,” or “our”) operates the Fixxr mobile application and the website at https://fixxr.repair (together, the “Services”). Fixxr is a marketplace platform that helps drivers understand car repair quotes, diagnose vehicle problems, and connect with independent, third-party repair shops.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, create an account, use the app, request a quote or repair, or otherwise interact with the Services. It applies to visitors, registered drivers, and repair-shop business users unless a separate agreement says otherwise. By using the Services, you acknowledge the practices described here.

2. Information you give us directly

We collect information you choose to provide, including:

• Account information: name, email address, phone number, password, and profile details when you register for an account.
• Mobile number and text messages: the mobile number you enter to sign in. We use it in two separate ways. First, to text you a one-time code that confirms the number is yours. Second, and only if you tick the optional box, to text you service updates about a repair job you posted, under our Fixxr Repair Job Updates program. The second one is entirely your choice, and turning it down changes nothing about your account. Section 8 covers how we handle mobile information and Section 9 covers our sale/share disclosure. Our SMS Terms cover message frequency, rates, and how to stop or start again.
• Vehicle information: vehicle identification number (VIN), make, model, year, trim, mileage, license plate, and maintenance history you enter or that we decode from your VIN, so we can give you accurate diagnostics and quote comparisons.
• Repair requests and quotes: descriptions of vehicle issues, photos or videos you upload, diagnostic scan results, quotes you receive from repair shops, and your communications with shops through the Services.
• Payment information: billing details and payment method information, which is collected and processed by our third-party payment processor(s) (see Section 6). Fixxr does not store full payment card numbers on our own servers.
• Newsletter and marketing sign-ups: your email address if you subscribe to our newsletter or request marketing communications.
• Communications: information you provide when you contact customer support, submit a review, or respond to a survey.

3. Information collected automatically

When you use the Services, we and our service providers automatically collect certain information using cookies, SDKs, and similar technologies, including:

• Device information: device type, operating system, browser type, unique device identifiers, and mobile network information.
• Usage data: pages and screens viewed, features used, referring/exit pages, links clicked, and timestamps.
• IP address and approximate (IP-based) location: used to infer your general city/region for the purpose of showing nearby repair shops and for security and fraud prevention.

By default we collect this information through our own first-party code and server logs, not through third-party analytics SDKs. If you opt in to the Analytics cookie category, the consent-gated tools described in Section 4 also collect usage data, and session-replay recordings of on-screen interactions in which all form inputs are masked.

4. Cookies, analytics & tracking tools

By default, nothing tracks you. Until you opt in through the website’s cookie/consent banner, the website sets only cookies and local storage that are strictly necessary to operate the Services, such as security and fraud prevention, session integrity, and remembering your cookie preferences. No analytics tool runs and no analytics cookie is set unless you opt in, and every non-essential category in the banner is off by default.

The mobile app currently runs no third-party analytics, session-replay, or advertising tools. Before any app analytics are enabled, the app will add an equivalent opt-in consent control and this policy will be updated to describe it first.

If you opt in to the Analytics category on the website, we use the following consent-gated measurement tools, which load only after you accept and stop when you withdraw consent:

• PostHog (product analytics & session replay): feature usage, page views, clicks, scroll depth, web-vitals performance, and error diagnostics, plus session replays of on-screen activity in which all form inputs are masked.
• Microsoft Clarity (heatmaps & session recording): aggregate heatmaps and session recordings that show how visitors interact with pages, used to improve usability. Microsoft processes this data as described in the Microsoft Privacy Statement.
• Google Analytics 4 (traffic measurement): site traffic and audience measurement, configured with Google Consent Mode so ad-related storage and ad personalization signals remain denied.

We do not use third-party advertising pixels (such as Meta or TikTok pixels) on the Services, and the “Marketing” category in our banner is not currently used by any tool. If we adopt any new analytics or marketing tool in the future, it will load only after you opt in, and we will update this policy to name the tool before it is used.

Managing your choices. You can review or change your cookie preferences at any time using the “Cookie Preferences” link in the site footer or your device’s app settings. You can also control cookies through your browser settings and mobile OS-level tracking controls (such as iOS App Tracking Transparency) where applicable. Strictly necessary cookies (e.g., for security and session integrity) cannot be turned off because the Services do not function without them.

5. Precise location data

With your permission, the Fixxr app may collect precise (GPS-based) location data to find repair shops near you, estimate distance and drive time, and support roadside or mobile-repair matching. Precise geolocation is considered sensitive personal information under several state privacy laws (see Section 11). You can enable or disable location permissions at any time in your device settings; doing so may limit certain features (like distance-sorted shop results).

6. Information from third parties

We also receive information about you from:

• Repair shops: quotes, invoices, repair status updates, and communications shops enter about your vehicle or repair request.
• Payment processors: confirmation of payment, transaction status, and fraud-risk signals from processors such as our payment provider(s) (Stripe).
• Vehicle data providers: VIN-decoding and vehicle specification data used to populate make/model/ trim details and maintenance schedules.

7. How we use information

We use the information described above to:

• Provide, operate, and maintain the Services, including matching you with repair shops and displaying quotes.
• Evaluate whether a repair quote appears fair using vehicle, repair, and regional pricing data.
• Process payments and prevent fraud.
• Personalize your experience and remember your vehicles and preferences.
• Send transactional service communications (e.g., quote updates, appointment confirmations), including repair-job SMS updates only where you have opted in to the Fixxr Repair Job Updates program. Newsletters and other marketing communications are sent only by email or another channel you separately consent to; Fixxr does not send marketing or promotional SMS.
• Monitor, debug, and improve the Services, including through the consent-gated analytics tools described in Section 4 if you opt in.
• Comply with legal obligations and enforce our Terms & Conditions.

8. How we share & disclose information

We disclose other (non-SMS) information:

• With repair shops: shops you ask to quote your job receive the details they need to evaluate and price the work, such as vehicle details, the issue description, photos you attach, and your general area. If you book a job with a shop, that shop can also access the information reasonably needed to coordinate, schedule, and complete that job. Shops are permitted to use this information only to deliver the service you requested. No mobile information is shared with repair shops for marketing or promotional purposes, and your SMS opt-in data and consent status are never shared with shops.
• With service providers who process data on our behalf (hosting, payment processing, customer support, and SMS delivery), under contractual confidentiality and use restrictions.
• For legal reasons, to comply with applicable law, respond to lawful requests, or protect the rights, property, or safety of Fixxr, our users, or the public.
• In a business transfer, such as a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With your consent or at your direction.

We do not sell personal information, and we do not disclose personal information to advertising platforms or data brokers. See Section 9 for our sale/share disclosure.

SMS program disclosures. If you join Fixxr Repair Job Updates, message frequency varies based on activity on repair jobs you post. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your mobile number with our SMS delivery provider only to the extent needed to send you the verification codes and service messages you asked for, and otherwise only as described in this section (for example, where required by law).

9. “Do Not Sell or Share My Personal Information” & Global Privacy Control

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). We do not use third-party advertising pixels on the Services (see Section 4), and mobile phone numbers, SMS/text-messaging opt-in data, and SMS consent status are never sold or shared, as those terms are defined by the CCPA/CPRA.

Although we do not sell or share personal information, we maintain standing opt-out controls so your preference is recorded and honored if our practices ever change. You can register an opt-out preference at any time by:

• Using the “Do Not Sell or Share My Personal Information” link in the site footer, or the equivalent control in the app’s privacy settings;
• Rejecting the “marketing” cookie category in our consent banner (non-essential categories are off by default); or
• Enabling a Global Privacy Control (GPC) signal in a supporting browser or browser extension. We treat a detected GPC signal as a valid opt-out-of-sale/share request for that browser, consistent with CPRA regulations.

We do not sell or share the personal information of any consumer, including consumers under 16 years of age.

10. Privacy rights by state

If you are a resident of California, you have rights under the CCPA/CPRA to know/access the categories and specific pieces of personal information we hold about you, request deletion, request correction, opt out of sale/sharing and targeted advertising (Section 9), limit use of sensitive personal information (Section 11), and not be discriminated against for exercising these rights. To exercise these rights, contact us using Section 18 or use in-app privacy controls where available; we will verify your request using information reasonably necessary to confirm your identity.

Colorado, Connecticut, and Virginia residents have similar rights under the Colorado Privacy Act, Connecticut Data Privacy Act, and Virginia Consumer Data Protection Act, including rights to access, correct, delete, obtain a portable copy of your data, and opt out of targeted advertising, sale, and certain profiling. You may appeal a denied request by contacting us at the address in Section 18.

Texas residents have similar rights under the Texas Data Privacy and Security Act, including the right to opt out of the sale of personal data and use of sensitive/biometric data.

11. Sensitive personal information

Certain information we process is treated as “sensitive personal information” under state privacy laws, including precise geolocation (Section 5) and, potentially, vehicle identification/ownership details tied to an identifiable person. We use sensitive personal information only as reasonably necessary to provide the Services you request (e.g., finding nearby shops, identifying your vehicle for accurate quotes) and for security purposes. You may limit our use of sensitive personal information for purposes beyond providing the Services using the contact details in Section 18.

12. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 in violation of the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, contact us using Section 18 and we will take steps to delete it.

13. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with our legal obligations (including tax, accounting, and dispute-related recordkeeping), resolve disputes, and enforce our agreements. Retention periods vary by data type; for example, account and repair-history data is generally retained for the life of your account and for a reasonable period afterward to satisfy those obligations, while routine server logs and diagnostic data are generally retained for a shorter period and deleted sooner. If you opt in to analytics (Section 4), data collected by those tools is retained by the providers for their standard, shorter retention windows and may be deleted sooner.

14. Data security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and vendor security review. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

15. International users

Fixxr currently operates in the United States, and this Privacy Policy is written with U.S. state privacy laws in mind. If Fixxr expands to the European Union, United Kingdom, Brazil, or other jurisdictions with their own data protection frameworks (such as the GDPR, UK GDPR, or Brazil’s LGPD), this section will be updated to describe our legal basis for processing, your rights under that law, applicable international data transfer mechanisms, and contact details for any required local representative or data protection officer.

16. Third-party links

The Services may link to third-party websites, shop profiles, or apps we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policy of any third-party site or service before providing information to it.

17. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services (such as an in-app notice or banner) or by other reasonable means before the change takes effect. The “Effective date” at the top of this page indicates when it was last revised.

18. Contact us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at:

• Email: privacy@fixxr.repair
• Mail: Fixxr Technologies, Inc., 1021 Owen Blvd, Charlotte, NC 28213, USA