Terms & Conditions

Effective date: October 19, 2026

1. Acceptance of terms

These Terms & Conditions (“Terms”) form a binding agreement between you and Fixxr Technologies, Inc. (“Fixxr,” “we,” “us,” or “our”) governing your access to and use of the Fixxr mobile application for drivers, the Fixxr Technician mobile application and web portal for technicians, and the website at https://fixxr.repair (together, the “Services”). By creating an account, downloading either app, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services as a technician, Section 9 also applies to you.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that any vehicle or repair information you provide is accurate and that you have the right to submit it (for example, that you are the owner or an authorized user of the vehicle).

3. Account registration & security

To use certain features, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at contact@fixxr.repair if you suspect unauthorized use of your account. We may suspend or terminate accounts that provide false information or violate these Terms.

4. Text messages (SMS)

Fixxr sends three kinds of text messages and they are separate things. Our two SMS programs are Fixxr Repair Job Updates (service updates about your jobs) and Fixxr Offers & Tips (marketing), and both are optional, with their own opt-in, their own number, and their own STOP. Sign-in verification codes are not part of either; they are how phone sign-in itself works. The full program terms are on our SMS Terms page.

Repair-job updates (optional). You can choose to receive service updates about repair jobs you post, for example that Fixxr has sent you an estimate, that an appointment is confirmed, that a quote is ready, or that a job’s status changed, by checking the optional box shown where you enter your number. The box is unchecked by default, and joining is not a condition of creating an account, signing in, posting a job, buying anything, or using any part of the Services. This program never carries marketing or promotional texts.

Offers and car-care tips (optional, marketing). You can separately choose to receive promotional texts with offers, discounts, and car-care tips under the Fixxr Offers & Tips program by checking a second, separate box shown where you enter your number, or by turning the option on in your notification settings. That box is also unchecked by default, and joining is not a condition of creating an account, signing in, posting a job, buying anything, or using any part of the Services. Up to 4 messages per month, sent from a different number than repair-job updates. Reply STOP to any Fixxr Offers & Tips message to opt out; it does not affect your repair-job updates.

Frequency and cost. Message frequency varies with your activity. Message and data rates may apply, according to your plan with your mobile carrier.

How to stop. Reply STOP to any repair-job update to opt out; you will get one confirmation message and nothing after that. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Opting out does not affect your account, your posted jobs, or your ability to sign in. Reply HELP to any message for help, or email us at contact@fixxr.repair.

How to start again. Reply START to re-enroll at any time. We also honor UNSTOP.

Sign-in verification codes are separate. When you enter your mobile number to sign in or create an account, you are asking us to text that number one automated verification code so we can confirm the number is yours. One message per sign-in attempt. Those codes are not part of the Fixxr Repair Job Updates program, and replying STOP to repair-job updates does not stop them, because they are only ever sent in response to a sign-in you started. If you prefer not to receive verification texts at all, you can sign in with Google instead.

Delivery. Mobile carriers are not liable for delayed or undelivered messages, and supported carriers may change without notice.

Your number. You must be the subscriber of the mobile number you enter, or be authorized to use it. If your number changes or is reassigned, update it in your account so codes are not sent to someone else.

Your privacy. Your mobile number is handled as described in our Privacy Policy, including that no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

5. Fixxr’s role & your estimate

Fixxr sends a technician to your car. Fixxr prepares your estimate and the work is carried out by Fixxr and its technicians.

Your estimate is Fixxr’s estimate for the work described. The price is not final until the repair is done, and it can change if the inspection finds something new. Fixxr will ask for your approval before doing any work beyond your estimate.

If you have a concern about the work or the price, contact Fixxr support and we will help sort it out.

6. Quote-fairness & diagnostic tool disclaimer

The Services may provide estimated price ranges, a “fairness” assessment of a quote, or diagnostic suggestions based on information you provide (such as symptoms, codes, vehicle details, or photos) and aggregated market data. These outputs are informational and educational only. They are not a guarantee of price, availability, the cause of a vehicle issue, or the necessity or scope of any repair, and they do not constitute professional automotive, mechanical, or engineering advice. Actual diagnosis requires in-person inspection by a qualified technician, and actual repair scope, parts, labor time, and final pricing are confirmed by the Fixxr technician after an in-person inspection.

You should independently evaluate any quote, diagnostic suggestion, or fairness assessment before authorizing repair work, and you remain responsible for deciding whether to proceed with any repair. Fixxr disclaims liability for decisions made in reliance on estimates, fairness assessments, or diagnostic suggestions provided through the Services.

7. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Provide false vehicle, identity, or payment information;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems;
• Scrape, harvest, or misuse data from the Services, including technician or user information;
• Post content that is fraudulent, defamatory, harassing, or infringes another’s rights; or
• Use the Services to solicit business outside the platform in a manner that violates a separate agreement with Fixxr.

We may investigate and take appropriate action, including suspending or terminating accounts, for violations of this section.

8. User content & reviews

You may be able to submit reviews, ratings, photos, or other content (“User Content”) through the Services. You retain ownership of your User Content, but you grant Fixxr a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute it in connection with operating and promoting the Services. You represent that your User Content is accurate, based on your genuine experience, and does not violate any law or third-party right. We may remove User Content that violates these Terms or that we determine, in our discretion, is inappropriate.

9. Technician terms

This Section 9 applies to you if you request an invite, sign up for, or use the Services as a technician who carries out repairs for Fixxr customers (a “Technician”), including through the Fixxr Technician app and the technician web portal. It applies in addition to the rest of these Terms. If you have signed a separate Technician Agreement with Fixxr, that agreement controls if it conflicts with this Section 9 or any other part of these Terms as applied to Technicians.

9.1 Your relationship with Fixxr

Technicians work with Fixxr as independent contractors. You are not an employee, agent, partner, or joint venturer of Fixxr, and nothing in these Terms or in the Services creates an employment relationship. You decide which job offers to accept and which to pass on, you set your own availability, and you use your own tools and your own vehicle to get to the customer. You are responsible for your own taxes, insurance, and expenses. Fixxr does not provide benefits, workers’ compensation coverage, or unemployment insurance to Technicians. Payments to you may be reported to tax authorities as required by law (for example, on IRS Form 1099).

9.2 Eligibility, credentials, and background check

To work as a Technician you must be at least 18 years old, legally authorized to work in the United States, and able to enter into a binding contract. You represent and warrant that you hold, and will keep current, every license, permit, certification (such as ASE certification), and insurance policy required by law or by Fixxr to perform automotive repair services where you work, including the general liability insurance described in your Technician Agreement.

Fixxr Techs is invite-only. Before your first job, and from time to time afterward, Fixxr may ask you to upload proof of your credentials and insurance, to sign the Technician Agreement, and to consent to a background check obtained from a consumer reporting agency. Where required by the Fair Credit Reporting Act, you will receive a separate disclosure and authorization form before any report is obtained. Fixxr may decline, pause, or end your access to job offers if a document is missing or expired, if a background check does not meet Fixxr’s standards, or if the information you provided is not accurate.

9.3 Taking and carrying out jobs

Job offers show the work, the vehicle, the general area, the time window, and what the job pays. You are free to accept or decline any offer. When you accept an offer, you are agreeing to perform that work at the scheduled time, to the standard of a competent professional, and in line with the job details and these Terms. If you can no longer make a job, tell Fixxr through the Services as early as you can so the customer can be looked after.

Fixxr owns the customer relationship. Fixxr prepares the customer’s estimate, orders the parts, collects the customer’s payment, and provides the repair warranty. As a Technician you agree that you will not quote the customer a price, collect money from the customer, sell the customer parts or services, or solicit the customer for work outside the Services, during or after a Fixxr job. If a job needs more work than the estimate covers, you record what you found in the Services and Fixxr obtains the customer’s approval before any extra work begins. Do not perform extra work without that approval.

You agree to follow the job flow in the Services, including confirming the visit, letting the customer know you are on the way, taking the before-and-after photos the Services ask for, and marking the job finished when the work is done. Fixxr may decline to treat a job as complete, and may delay payment for it, if the required photos or records are missing. If a repair you performed is the subject of a valid warranty claim, follow-up visits are handled as described in your Technician Agreement.

9.4 Pay and payouts

The pay for each job is shown before you accept it. Pay for cancelled jobs, jobs that cannot be completed, parts problems, and any adjustments, holds, or offsets (for example for customer disputes, damage, or chargebacks) are described in your Technician Agreement. Payouts are made through our third-party payment processor (Stripe). To be paid, you must complete Stripe’s onboarding, and your use of Stripe is also subject to Stripe’s own terms, including the Stripe Connected Account Agreement. Stripe, not Fixxr, collects and holds your bank account and tax identification details.

9.5 Customer information and confidentiality

To do a job you receive information about the customer and their vehicle, such as their name, the service address, the vehicle details, our diagnosis, photos, and your messages with them in the Services. You may use that information only to perform the job. You agree not to copy, store, share, or use customer information for any other purpose, not to contact a customer outside the Services, and not to retain customer information after the job is finished except as required by law. You agree to keep Fixxr’s pricing, pay rates, business processes, and non-public information confidential.

9.6 Photos, notes, and job records

Photos, notes, findings, change-order proposals, and other content you submit through the Services are job records. You represent that they are accurate and taken at the job they are attached to. You grant Fixxr a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute this content in connection with operating the Services, serving the customer, handling warranty claims, resolving disputes, and improving Fixxr’s services. Fixxr may share these records with the customer whose vehicle they concern.

9.7 Conduct, safety, and law

You agree to:

• Comply with all laws that apply to your work, including environmental rules for handling and disposing of fluids, batteries, cores, and used parts;
• Treat customers, their property, and their vehicles with care and professionalism, and work in a safe manner;
• Never perform work while impaired by alcohol, drugs, or any substance that affects your ability to work safely;
• Stop work and tell Fixxr if continuing would be unsafe or if the vehicle cannot safely be driven; and
• Keep your account, login, and device secure, and use only your own account.

9.8 Deactivation

You may stop taking jobs and close your Technician account at any time, after completing any job you have already accepted. Fixxr may suspend or deactivate your Technician account at any time, with or without notice, if you violate these Terms or the Technician Agreement, if your credentials lapse, if a customer safety or quality concern arises, or for any other reason consistent with applicable law and the Technician Agreement. Pay for jobs you completed in line with these Terms is paid out as described in your Technician Agreement. Sections 9.1, 9.5, 9.6, 13, and 14 survive deactivation. Section 14 (arbitration and class-action waiver) applies to disputes between Technicians and Fixxr unless your Technician Agreement provides otherwise.

10. Intellectual property

The Services, including their design, text, graphics, logos, and underlying software, are owned by Fixxr or our licensors and are protected by intellectual property laws. Except for the limited license to use the Services as intended, nothing in these Terms grants you any right, title, or interest in Fixxr’s intellectual property. “Fixxr” and our logos are trademarks of Fixxr Technologies, Inc. and may not be used without our prior written consent.

11. Payments & fees

Certain features of the Services may involve fees, such as a platform or service fee charged in connection with a booking, or charges for repair work. Where Fixxr displays pricing, we aim to show all-in pricing inclusive of any Fixxr platform fees known at the time of quote, with any taxes, disposal fees, or parts costs itemized in your estimate. Payments are processed by third-party payment processors, and your use of payment features is also subject to their terms. All fees are non-refundable except as required by law or as expressly stated at the time of purchase.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Fixxr does not warrant that the Services will be uninterrupted, error-free, or secure, that any diagnostic suggestion or quote-fairness assessment will be accurate, or that any repair will meet your expectations. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of liability & indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIXXR AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES OR ANY REPAIR PERFORMED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fixxr’s total liability for any claim arising out of or relating to the Services will not exceed the greater of (a) the amount of platform fees you paid to Fixxr in the twelve (12) months preceding the claim, or (b) $100.

You agree to indemnify and hold harmless Fixxr from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms, your interactions with other users, or your violation of any law or third-party right.

14. Arbitration & class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court. Except for disputes that qualify for small-claims court or that seek injunctive relief for intellectual-property infringement, you and Fixxr agree that any dispute arising out of or relating to these Terms or the Services will be resolved through binding, individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except that either party may bring an individual action in small claims court.

You and Fixxr each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative action. All disputes must be brought in an individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. You may opt out of this arbitration agreement by sending written notice to contact@fixxr.repair within 30 days of first accepting these Terms.

15. Governing law & venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles, except as preempted by the Federal Arbitration Act with respect to Section 14. Subject to Section 14, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to personal jurisdiction there.

16. App Store & Google Play terms

If you download the Fixxr app or the Fixxr Technician app from the Apple App Store, you acknowledge that these Terms are between you and Fixxr only, not Apple, and Apple has no obligation to furnish any maintenance or support for the app. In the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection law. Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app infringes intellectual property rights. Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.

If you download either app from the Google Play Store, your use is also subject to Google Play’s Developer Distribution Agreement and applicable Google Play Terms of Service, and you agree to comply with Google Play’s usage rules in addition to these Terms. Nothing in this section limits any rights Apple or Google are required to provide to you under applicable law.

17. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, if we believe you have violated these Terms, pose a risk to Fixxr or other users, or for any other reason consistent with applicable law. Sections that by their nature should survive termination (including Sections 4, 5, 9, 11, 12, 13, and 14) will survive.

18. Modifications to these terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means before the change takes effect. Continued use of the Services after a change becomes effective constitutes acceptance of the revised Terms.

19. Third-party links

The Services may contain links to third-party websites or services, including other websites, that are not owned or controlled by Fixxr. We are not responsible for the content, policies, or practices of any third-party site or service.

20. Contact us

Questions about these Terms can be sent to:

• Email: contact@fixxr.repair
• Mail: Fixxr Technologies, Inc., Charlotte, North Carolina, USA